Travel advisors deserve their own concierge.

Last updated: October 2026

The Travel Advisor's PA is a trading name of The Travel Advisors PA Pty Ltd (ABN 95 699 370 495) ("we", "us"). We respect your privacy. This policy explains how we collect, use and protect personal information, in line with the Australian Privacy Principles.

What we collect

When you contact us through our website, we collect your first and last name, email address, phone number and the message you send. When we work with you as a client, we may also handle personal information about your clients, such as names, contact details, travel bookings and passport or visa details, on your behalf.

How we use it

We use your information to respond to your enquiry, provide our services and manage our working relationship. We handle your clients' information only to carry out the work you ask us to do, and under your instructions.

How we store and protect it

We take reasonable steps to keep information secure, including using secure logins and password managers, limiting access to what's needed for each task, and never sending passwords by email. We keep information only for as long as we need it, then delete it securely.

Who we share it with

We don't sell or rent personal information. Our website enquiry form is processed by Formspree, and our email is provided by Microsoft. These providers may store data outside Australia, including in the United States. We may also share information with the experienced consultants who work with us on an ad-hoc basis, who are bound by the same confidentiality obligations. We only disclose information to others where you've agreed to it or where the law requires it.

Accessing or correcting your information

You can ask to see or correct the personal information we hold about you at any time by emailing info@thetapa.com.au.

Questions or complaints

If you have a question or concern about privacy, please email info@thetapa.com.au or call 0428 434 861, and we'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated: October 2026

These terms apply when a travel advisor or travel business ("you") engages The Travel Advisor's PA, a trading name of The Travel Advisors PA Pty Ltd (ABN 95 699 370 495) ("we", "us"), for support services.

1. Our services

We provide administrative and operational support to travel advisors, as described in the package or ad-hoc arrangement we agree with you. We work under your brand and your instructions. We are experienced travel agents, and when we work for you we act only as your support team. We will not approach or solicit your clients or suppliers for our own benefit during our engagement or for 12 months after it ends. This doesn't apply to anyone who contacts us independently, without any approach from us. All commissions and incentives from your bookings remain yours.

2. Your responsibilities

You remain responsible for your clients, your bookings and your business, including final approval of itineraries, fares and documents before they are sent or ticketed, and for your own licensing, accreditation and insurance. You agree to give us the access, information and instructions we need to do the work.

3. Packages and hours

Each package includes up to the stated number of hours per week. Unused hours don't roll over. Extra hours beyond your package, and ad-hoc support, are charged at $95 per hour. You can change packages with one week's notice.

4. Fees and payment

All prices include GST. Packages are invoiced weekly in advance, and invoices are due within 7 days. We may pause work on overdue accounts.

5. Ending the arrangement

Packages have a minimum term of 3 months from your start date. If you end a package before the minimum term is complete, the weekly fees for the rest of that term are still payable. After the minimum term, either of us can end the arrangement with two weeks' written notice, and fees are payable up to the end of the notice period. Ad-hoc support has no minimum term. When we finish, we'll return or securely delete your information and remove our access to your systems.

6. Confidentiality and data

We keep your business information and your clients' information strictly confidential, during and after our engagement. We only use it to provide our services, and we handle it as described in our Privacy Policy. Your clients, suppliers, commissions and incentives remain yours at all times.

7. Our consultants

We may use experienced consultants from our team on an ad-hoc basis to help deliver your work. They are bound by the same confidentiality obligations, and we remain responsible for their work.

8. Liability

We take great care with every task. To the extent permitted by law, our total liability to you for any claim is limited to the fees you paid us in the four weeks before the claim arose, and we are not liable for indirect losses, such as lost profits or commissions. Nothing in these terms excludes rights you have under the Australian Consumer Law.

9. General

These terms are governed by the laws of Victoria, Australia. If any part of these terms is found to be unenforceable, the rest still applies. We may update these terms from time to time and will let current clients know before any change takes effect.